Returns and Exchanges

You may contact us within 7 days of receiving your item(s) if you wish to return/exchange your item(s). Please make sure the item(s) you want to return is(are) in NEW condition, and with all tags still attached. We are glad to return/exchange your item(s) less shipping costs. Items that show signs of use, are missing labels or tags are subject to a 20% restocking fee.

Exchanges

Standard Exchange

  • Contact our Customer Service department within 7 days of receiving your order by telephone on 213-749-1259 or by email contact@pollisays.com and have your Order number , Product code and / or description of the item(s) you wish to exchange to hand.
  • We will issue an RMA# (Return Merchandise Authorization Number) and return instructions to use to return the item(s).
  • Ensure that the item(s) you are returning is in an unused condition and has all labels attached.
  • Pack securely or send back in its original packaging to ensure it reaches us in a resalable condition.
  • Send the unwanted item(s) back to us at the address below, via Delivery Confirmation service, so you have proof of postage. Please use a safe and reliable shipper to return the item(s) safely. We are not responsible for shipments lost or damaged by the shipping carrier.
  • Please make sure your shipping carton prominently displays the RMA #. Cartons not displaying a valid RMA # are subject to being refused. Shipping charges are nonrefundable.

As soon as the original items arrive at our warehouse the exchange items will be sent out to you. Polli Says reserves the right to refuse any exchange if any of the above conditions are not adhered to.

Returns

We want our customers to have a great shopping experience on our website and offer hassle free returns. In the rare event that you purchase an item(s), of which you are not satisfied and you do not wish to exchange we will be happy to make a refund.

  • Please return the item(s) within 7 days of receiving your order.
  • Ensure that the item(s) you are returning is in an unused condition and has all labels attached.
  • Pack securely or send back in its original packaging to ensure it reaches us in a resalable condition.
  • Send the unwanted item(s) back to us at the address below, via Delivery Confirmation service, so you have proof of postage.
  • When the returned item(s) arrives at our warehouse we will refund the item(s)

Polli says reserves the right to refuse any return if any of the above conditions are not adhered to.

Customer service email: contact@pollisays.com

Returns Address:

Polli Says
155 W. Washington Blvd.
Suite 500
Los Angeles, CA 90015